Voice of EA – Muhammed Rifas

Muhammed Rifas

Q. How did you come to know about Chegg? How long have you been working with Chegg?

Having received a mail from Naukri that Chegg is recruiting, I applied for it. The screening wasn’t that easy. Thankfully, I got selected. Once started working, I was amazed because it is such a wonderful platform to work on. I have been working since October 2017.

Q. Did you work elsewhere before you started working at Chegg?

I was working as a freelancer as an Android application developer.

Q. Tell us about your educational background. What are your plans for the future?

I am a B.Sc. in Computer Science from the University of Kerala. I completed my studies in 2016. My schooling and college education was in Alleppey. In future, I would love to opt for a full-time job.

Q. Tell us about your family.

My family consists of my parents, grandfather, sister, brother, and wife.

Q. How has your journey been working at Chegg?

It is wonderful. It has been 5 years since I joined Chegg. All this time, I haven’t looked for any other job opportunities. The earnings have been great, along with flexible working hours. It gives me the benefit of pursuing other interests during my non-working hours. The work is highly satisfactory.

Q. Has it contributed significantly to your earnings and overall growth?

Yes absolutely. I have been able to build a house and buy a car; I got married as well.

Q. What do you enjoy doing when you are not busy solving questions on the Chegg platform?

I love programming. In Chegg, I get the opportunity to do so and get paid as well.

Q. Have you participated in any coding tournaments?

Yes, I have taken part in a platform called ‘Hacker Rank’. I am among the top 1% of the experts registered there, solving hundreds of solutions.

Q. What sort of questions do you mostly answer?

I mostly answer coding-based questions or MCQ questions based on coding. I don’t answer theoretical questions.

Q. Do you follow any sort of strategy while solving questions on the Chegg Q&A board?

When I get a question, I try to think from the student’s perspective, like what they want to know. Some students might not be clear on that aspect, but you must gauge what exactly will help the student. One more point that I follow is, I answer a question only when I am 100% sure. You must be sure about the solution.

My advice to the new EAs is that answer only when you are sure of it. If not, your solution will be downvoted and that would affect your CF score. For instance, I answer mostly coding-based questions. When you are answering a coding-based question, make sure to add a lot of comments so that the student understands what is happening at each step of the code. It is also important to provide a screenshot so that the student is sure that the code that you have provided would work on their system as well.

Q. How many questions do you solve in a day?

If the volume is good, I solve around 15-20 questions a day or at least 12 on average. I have managed to do around 15,000 questions since the beginning. Once I answered over 33 questions in a day. It depends on the volume of the questions, the time taken to solve each of them, etc.  Each question takes at least 15-20 minutes for me to solve. I work around 10-12 hours a day and keep a target of 15 questions each day.

Q. How do you make sure that you are giving students the best solutions?

Some students ask for a function to do some task. What I do is I write the function, plus the code to write the function and explain how the function is working. The student should be able to execute it and not copy-paste it.

Q. Chegg has been expanding on a global level. How do you feel coming in touch with students and questions from multiple countries?

The experience has been extremely satisfactory. With the increase in the number of students, our experience and exposure are also increasing. I can take my skills to a worldwide platform.

Q. Any challenges that you faced while solving questions?

Occasionally, I get one or two questions that are difficult to crack. Sometimes it takes an hour or more to solve them. In such cases, when I get the final answer correctly, it is a very satisfying moment. Sometimes I choose such challenging questions, just to get that satisfaction.

Q. Did working on the Chegg platform help you in any way during the lockdown?

It had definitely been helpful during the lockdown. The whole income of the family was very less at that time. My earnings were the main source of income for my family.

Q. Have you introduced Chegg to anyone?

Yes, I have introduced Chegg to some of my friends. They are doing good now. They are from the same CSE background.

Q. Share your memorable moment.

In July 2019, I was selected as a quality champion. It was unexpected. Chegg had put my image along with a quote on their blog. It was a great moment for me.