Voice of an EA – Saheba Kaur Anand
Rendezvous with John Sundar
How did your journey begin with Chegg?
Well, I was introduced to Chegg by one of my relatives. I took the test and qualified myself for the role of an expert answerer. I am thankful to my relative who showed me the path to Chegg.
I was highly excited on being selected. I did an extensive research about Chegg. I went through the portal, and I found it very interesting. I understood that Chegg is a US based company, and that they hire subject experts in India to answer questions on the Chegg Question & Answer Board to help students globally. Without further delay, I started solving questions.
Deep inside, I was a bit apprehensive because when I went through the whole contract, I understood that Chegg demands high quality from the experts and, I didn’t know how I would be rated.
I visited the Chegg office in Vizag to clear my doubts. The expert management team was so nice to me and they clarified all my doubts. After the first month, I was paid for my work I was ecstatic. I finally realized that Chegg is real. I understood that if I answer questions according to the guidelines, I will be paid for it. Hurray!
That’s where my journey with Chegg began. In retrospect, I’m still surprised by how Chegg came into my life. I never imagined my journey to be like this.
What was so fascinating about working for Chegg?
I love working as an Expert Answerer on the Chegg Question & Answer Board and I am not looking for anything other than Chegg, because it is so convenient. I can work at any time with less pressure. I am not bound by the regular eight-hour job and there is none to boss over me 😊
How many questions do you manage to solve in a day?
Initially, it was not very intense as I began very slow. But with time, the count of questions I solved gradually increased. On an average, I solve about 350 questions a month. My highest count was 380 questions in a month, for which I earned a sizable amount.
Tell us something about your education?
I am from Visakhapatnam. I studied in Timpany School. I did my bachelor’s degree in Mass Media, Literature and Psychology from St. Joseph’s college for Women and I graduated in 2013. The next two years, I did my Master’s in Psychology from AU. I also appeared for the National Eligibility Test (NET). All the while, I was also volunteering at Sankalp – an organization for special children. I love getting involved into social activities and that’s also one of the reasons why I chose Psychology.
What else do you enjoy doing apart from answering on the Chegg Q&A board?
In my free time, I bake cakes – to the extent that I came up with a business-project called – A Baking Room. On a small scale, I took orders and sold my cakes. I haven’t started advertising the project – I want to take it slow. However, I also bake a lot of cakes for my family and friends.
I started it off well, but then I got back to Chegg because at that time the question volume was high, and I wanted to fully concentrate on answering. But whatever, I want to eventually set up a baking room.
What inspired you to start baking cakes?
I started baking when I was very young. When I was eleven years old, I saw a brownie recipe in the Deccan Chronicle. I vividly remember that I told my mother that I want to bake. I took her help and it turned out very well. From then on, I continued to bake over the years. From good, I became better, and from better, I became decent and now I call myself a professional baker.
Share your experience with the Chegg Question & Answer Board?
Chegg is a global platform and I get to answer a wide variety of questions related to Psychology. I receive questions from every facet of psychology – criminal psychology, child psychology, clinical psychology, counseling, and even sociology. I am also being benefited as I expand my knowledge answering all these questions.
At the end of the day, my agenda is to help students. When I am unsure of the answer, I do not attempt the question. I focus more on quality rather than quantity. I am proud to say that I have received a satisfactory score on my quality.
I receive very interesting questions related to Psychology that test my ability as a teacher to explain to the students. I do thorough research before explaining the answers in a language that is understandable to a student.
As a Psychologist, we guess you can read the mind of a student – what do you think is the best method of teaching?
Psychology is nothing but understanding human behavior. The method I follow today is what I learned from my school teachers. My teachers read my mind very well. I was an average student in school, but I am what I am today because of my teachers. Some concepts etched in my mind so well and I remember them at my fingertips. Their manner of teaching was class apart.
They used simple language to reduce complexities. They used real-life situations to apply the concepts and that helped me to remember it better. Similarly, that’s what I implement while I teach to Chegg students.
Cite a memorable moment.
There was a question related to Freud’s Psychosexual Stages of Development. It was a basic question, but it took some guts to explain it to the student. I explained each stage and used a lot of real time examples. I was so satisfied after answering. I also received very good review from the student and that was quite memorable.
Cite a challenging moment.
Once I received a question related to Criminal Psychology. Criminal psychology has law involved in it and it also focuses a lot on Obsessive Compulsive Disorder. Obsessions are the thoughts, and compulsions are the actions that the criminals keep repeating.
There was a criminal case study where a criminal repeatedly commits the same crime. The question was to identify where the criminal hid the knife with which he used to kill a person. I did a lot of research, applied my knowledge, and finally answered the question. There was a lot of thought process that was involved. It was challenging, but I managed to crack it.
Please share something from your personal life.
I live with my parents and I am a Punjabi. I have an older brother who works for the Merchant Navy. My mother is a homemaker and my father, a business man. I work from home eight hours a day. Earlier, I used to work during the mornings. But now, I prefer working in the nights. This is my only job and I am loving it! In the evenings, I work out or catch up with a friend. I spend most of my money on luxury trips to explore various parts of India with my friends. I visited places like Mahabalipuram, Puducherry, etc.
With your knowledge in Psychology, have you ever helped anyone come out of depression?
Yes, I helped some of my friends. Depressed people need a listening ear. I lent my ears to my friends in need. I make it known to them that I am just a phone call away. After I listen to them, they look very happy.
Did Chegg answering help you become a better Psychologist?
Majority of the Psychology questions are rooted in the Diagnostic and Statistical Manual of Mental Disorders (DSM). When I read a question, I refer to the theoretical concepts and explain with a help of a real-time example. Thus, Chegg has helped me with all key concepts of psychology, and thus expand my knowledge.
Have you introduced anyone to Chegg?
I introduced a friend to Chegg and she answers questions related to computer science on the Chegg Q&A Board.
If Chegg gives you full-time opportunity, would you avail?
Yes, definitely. When I visited Chegg office in Vizag for the first time, I felt a happy vibe being amid these masterminds. I said to myself that if I were given a full-time opportunity, I would never let that go.