IMPORTANT! PLEASE CAREFULLY READ THESE CONSULTANT ENGAGEMENT TERMS AND CONDITIONS AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS.
THIS ENGAGEMENT TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTES A LEGALLY BINDING AGREEMENT BETWEEN YOU (“CONSULTANT”, “YOU”, “YOUR”) AND CHEGG AND/OR ITS AFFILIATES (“CHEGG”, “COMPANY”, “WE”, “US”, OR “OUR”).
This Agreement applies to the websites, mobile apps, applications and other interactive features or services that post a link to this Agreement
This Agreement govern your use of Chegg Platform, regardless of how you access them, whether by computer, mobile device, or otherwise; and whether directly through our website, or through any third-party website that links to them (“Linked Services”), and regardless of whether you are a registered user or a guest.
Please note that different terms may apply to you based on where you live. Make sure you read the jurisdiction-specific terms for your country or province. By registering on Chegg platform, accessing assignments, or clicking “Accept”, “Agree”, or a similar confirmation, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Agreement. If you do not agree to this Agreement you are not authorized to use the services, and you must cease all such use immediately.
- DEFINITIONS: For the purposes of this Agreement:
1.1. “Agreement” means these Terms and Conditions together with any Assignments, Guidelines, policies, and other documents expressly incorporated by reference, as amended from time to time.
1.2. “Assignment(s)” means specific services or tasks made available to You through the Platform along with instructions and requirements relating to the performance.
1.3. “Content” means all works, written or graphical material, text, photographs, illustrations, documentation, developments, notes, communications, software, deliverables, or information created, developed, uploaded, or transmitted by the You in connection with an Assignment.
1.4. “Chegg Website” means Chegg.com, CheggIndia.com, or any related Chegg owned or operated website or online platform through which You may access the platform or provide Services.
1.5. Consultant” means an eligible individual who registers on the Platform and provides Services to us under this Agreement in the role of a Consultant.
1.6. “Payment” means a payment made to You for accepted work/assignment.
1.7. “Guidelines” means the content and operational guidelines provided by us, and other instructions made available on the Platform. We may update these guidelines periodically at its sole discretion.
1.8. “Task/Services” means the tasks performed by Consultant to support Chegg’s AI training and data development processes, including generating, annotating, reviewing, evaluating, or refining data and Content for machine learning purposes, and any related tasks assigned by us.
1.9. “Chegg Platform” means Our online or offline systems, websites, mobile applications, dashboards, tools, interfaces, communication channels, workflows, and all related technologies made available for Consultant onboarding, registration, assignment allocation, submission of Work Product, service delivery, communication, monitoring, review, payment processing, and the performance of Services under this Agreement. This includes all current and future versions, updates, enhancements, and expansions of such systems.
- Consultant Status
2.1. Individuals providing services through the Platform are engaged as Consultanta and not as employees or representatives of Chegg. All services performed under this Agreement shall be rendered on a remote-work basis.
2.2. Nothing in this Agreement shall be construed, whether during the term of this Agreement or at any time thereafter, to create any relationship of employer-employee, principal-agent, partnership, or joint venture between You and Us. Your participation on the Platform is entirely voluntary and on a non-exclusive basis. We do not guarantee the allocation of any minimum number of assignments, projects, or any level of earnings, and all opportunities shall be offered at our sole discretion.
- Nature of Engagement and Benefits:
3.1. You acknowledge that this Agreement is on an independent services basis and, accordingly, you are not eligible to participate in any employee or contractor benefit programs, schemes, or perquisites offered by us to our regular employees or other contractors (including third-party contractors or vendors), including without limitation social security contributions, medical insurance, severance benefits, bonuses, stock options, profit sharing or similar benefits and you confirm that the agreed consideration reflects this independent status and voluntarily waive any entitlement to such benefits under applicable laws during or post completion of services with us.
- Eligibility, Account Registration and Platform Access
4.1. You will not use Chegg Platform if you:
4.1.1. are not able to form legally binding contracts;
4.1.2. have not attained the age of majority and are legally capable of entering into binding contracts under the laws applicable in your jurisdiction.
4.1.3. Are a person barred from receiving and rendering services under the applicable laws of respective countries or other applicable jurisdiction;
4.1.4. are suspended from using the Website; or
4.1.5. do not hold a valid email address.
4.2. All user accounts are associated with individuals. Login credentials should not be shared by users with others. The individual associated with the account will be held responsible for all actions taken by the account, without limitation.
4.3. To become a Consultant, provide services and be eligible for Payment: You must complete the registration process, create an “Account,” as a Consultant with us, and successfully pass the vetting, verification, and background checks established by the Company. You must maintain only one account per individual, and provide accurate, complete, and current information, including your name, address, phone number, email address, tax information, and any other details requested. You must also provide valid, current government-issued photo identification, applicable tax identification or verification documents, and verified payment details as required.
4.4. By registering and setting up your Account, you agree to provide Us with accurate and complete information. You further commit to promptly update your Account details if there are any changes that might affect the operation of your Account. We reserve the right to conduct necessary inquiries, directly or through third parties, to verify the information provided by you. Impersonation or the use of false identities is strictly prohibited.
4.5. You cannot transfer or assign any rights or obligations you have under this agreement without prior written consent.
4.6. Identity and Location Verification: You authorizes Chegg to verify Your identity, age, location, and business affiliations at registration and periodically thereafter, directly or through third parties. At Chegg’s request, You may be required to provide additional information to verify Your identity, including date of birth, government-issued identification, proof of address, tax or business information or confirmation of ownership of email accounts or payment instruments. You may also verify information through third-party databases or request additional verification steps, including submission of photographs or participation in video verification processes subject to applicable law. We reserve the right to suspend or restrict account access if requested verification information is not provided or cannot be verified.
- Face Recognition Policy
5.1. We may use facial recognition or biometric verification technologies to verify Your identity and support platform functionality.
5.2. By using Chegg Platform, You acknowledge that facial data may be collected and processed for identity verification purposes.
5.3.Such data will be securely stored and processed in accordance with applicable privacy laws and Chegg’s Privacy Policy. Biometric data will not be shared with third parties without Your consent except where required by law or permitted under the Privacy Policy.
- Assignment Allocation via Platform
6.1. In consideration of the mutual covenants and agreements herein, We are engaging you to provide the Services to the Company. You shall perform the Services by accepting the task/services available on the Chegg Platform as agreed upon between You and Us from time to time. The Services encompass tasks and responsibilities related to specifications mentioned against each Assignment. Both parties acknowledge and agree to abide by the terms and conditions outlined in this Agreement during the provision of the Services. You may at your sole discretion, review and accept or decline any such task or project, at your free will. Once you have accepted the Task/workThe Assignments made available to You through Chegg Platform may include, without limitation:
6.1.1. Task-based, project-based, or hourly engagements;
6.1.2. A description of the scope of work;
6.1.3. Applicable timelines or milestones; and
6.1.4. Payment terms and applicable rates.
6.2. By accepting an Assignment, you agree that it becomes an integral part of this Agreement and will be subject to the terms and conditions outlined herein. All Services rendered by you as a Consultant to us will be governed by and conducted in accordance with the terms and conditions specified in this Agreement & guidelines issued by the Company in accordance with the Task/services from time to time.
- Quality Checks:
7.1. To maintain Content quality and adherence to Guidelines, we will have a dedicated quality assurance team responsible for verifying the completeness and accuracy of the task/services completed by You in each Assignment. The task/services will undergo review, and if necessary, the team may suggest revisions or reject submissions (“Quality Checks”). The decisions made by the quality assurance team shall be final and binding on the acceptance of Task/service by the Us.
- Payments, Platform Fees and Taxes
8.1. Payments to You shall be determined based on Services that you have completed ,and the same have been reviewed and approved by Us, and recorded on Chegg Platform, To receive Payment, You must provide accurate identity documents and valid bank account details (“Consultant Verification Details”) to Us. Payments will be withheld until we will successfully verify these details. If verification is not completed, or the Consultant Verification Details cannot be confirmed within forty five (45) days from the payout due date, the corresponding Payments will be voided. We will not be responsible for any payment delays or non-payment arising from non-functional, inactive, or incorrect bank accounts.
8.2. Payments may be processed through Chegg systems or designated third-party payment providers. We may charge certain platform-related fees for services offered through the Platform.
8.3. Payment Methods: Payments to You shall be made solely through the payment method(s) designated by Us from time to time, using Chegg’s authorized third-party payment service providers. You authorize Us and such providers to process payments and to collect and verify necessary payment and account information in accordance with the Privacy Policy. You represent that any information provided to facilitate payment is accurate and that they are legally entitled to receive payments through the designated method. We shall not be liable for delays, failures, or reversals caused by payment processors, financial institutions, or applicable legal or regulatory requirements, and the You will remain responsible for cooperating to resolve any payment related issues.
8.4. Payments to You shall be made in USD/Local Currency. Where payment is made in a foreign currency, any applicable currency conversion shall be performed by Us or Our authorized payment partners at prevailing exchange rates, which may differ from market or wholesale rates.
8.5. You acknowledge that foreign exchange rates, fluctuations, and any fees or charges imposed by banks, intermediaries, or payment processors are outside Chegg’s control and shall be borne solely by You.
8.6. You shall not be responsible for any loss, delay, or variance arising from currency conversion, exchange rate fluctuations, or regulatory or financial institution requirements in connection with cross border payments.
8.7. Taxes, Insurance, and Compliance: You acknowledge and agree that You are solely responsible for all taxes, duties, levies, and governmental charges arising from payments received through Chegg Platform, including income tax, value-added tax, goods and services tax, or similar taxes, as applicable under the laws of the jurisdiction in which the Services are performed or You are a resident of. Such amounts shall be payable without offset or deduction, except where taxes are required by applicable law to be withheld or deducted.
8.8. That You will remain fully responsible for complying with all applicable laws and regulations, including registration, invoicing, reporting, and the collection, remittance, or payment of taxes as per the applicable Jurisdiction. It shall be Your obligation to determine whether any legally required withholding or reporting obligations apply in Your jurisdiction and shall notify Us where required and shall indemnify Us for any resulting liability to the extent permitted by law.
8.9. In the event of any audit, inquiry, or investigation by a governmental or regulatory authority involving Chegg and relating to Your Services or payments, You agree to reasonably cooperate and provide relevant tax, compliance, or business records upon request, subject to applicable law.
8.10. Records and Compliance: You agree to create, maintain, and retain all records required under applicable laws and regulations in connection with the services provided under this Agreement. You are solely responsible for the creation, accuracy, storage, retention, and backup of all business, tax, and compliance related records. We have no obligation to store, maintain, or provide copies of any records, content, or information submitted by You, except to the extent required by applicable law or expressly agreed in writing.
- Content and Use for AI and Machine Learning
9.1. By submitting any content, the You grant Chegg a non-exclusive, irrevocable, perpetual, sublicensable, royalty-free, worldwide license/right to use, reproduce, publish, distribute, display, translate, adapt, modify, create derivative works from, and otherwise utilize such Content in any media or format, whether existing now or developed in the future. This includes, without limitation, Chegg’s use of the Content for machine-learning and artificial-intelligence purposes, such as model training, data analysis, system improvement, evaluation, and any related research or development activities.
9.2. We may review, approve, modify, or remove Content at Our discretion, but are not obligated to do so. The Consultant represents and warrants that all submitted Content does not infringe any intellectual property rights, violate any laws, contain defamatory, obscene, misleading, harmful, or malicious material, or include prohibited or dangerous activities.
9.3. An Original content: You must ensure that all work submitted to Us is entirely original, independently created, and not copied from websites, textbooks, AI tools, or any other sources. Any form of plagiarism, duplication, or reproduction of third-party content, whether verbatim or slightly modified, is strictly prohibited. You are expected to provide naturally written, exclusive content that reflects their own knowledge, reasoning, and interpretation. We reserve the right to reject, question, or take corrective action on any content that appears copied, non-original, or violates copyright norms.
- Feedback
10.1. During the course of providing Services, You may submit suggestions, ideas, or improvements relating to the Platform (“Feedback”).
10.2. All Feedback provided becomes Our exclusive property and You irrevocably assign all intellectual property rights in such Feedback to Us.
10.3. Communication with Other Users: Communication between users of the Platform must occur through the messaging or communication tools provided on the Platform by Us. You may not share personal contact information or communicate outside the Platform unless expressly permitted by Us. We reserve the right to review communications conducted through the
Platform for purposes including fraud detection, regulatory compliance, and risk management.
- Advertising
11.1. You may not advertise external products, services, or websites on the Platform unless expressly authorized by Us. We may display advertisements or promotional content on the Platform, when needed. We are not responsible for any transactions or dealings between You and third-party advertisers.
- Intellectual Property and Work Product
12.1. All Content, Feedback data, deliverables, or materials created or submitted by You under this Agreement (“Work Product”) shall be Our exclusive property. You irrevocably assigns to Us all rights, title, and interest in and to the Work Product, including all intellectual property rights such as copyrights, patent rights, trade secrets, trademarks, and any related proprietary rights, to the extent permitted by law.
12.2. We shall have the sole discretion to determine how the Work Product is used, protected, or commercialized, including decisions regarding intellectual property filings and enforcement. You agree to (a) promptly disclose all Work Product to Us, (b) cooperate with and assist Us in applying for, perfecting, prosecuting, and enforcing intellectual property rights worldwide, at Our expense and in Our name, and (c) treat all Work Product as Confidential Information. These obligations shall survive expiration or termination of this Agreement.
- Platform and System Access & Confidentiality
13.1. During the Term, We grant You a limited, non-exclusive, non-transferable right to access and use the Platform and Chegg systems solely for the purpose of performing Services under this Agreement. All rights not expressly granted to You are reserved by Us. Any unauthorized or improper use of the Platform is strictly prohibited and may result in immediate suspension or termination of access.
13.2. You shall not:
13.2.1. transfer, disclose, or share access credentials with any third party.
13.2.2. reproduce, copy, translate, modify, distribute, transmit, display, host, rehost, frame, embed, archive, create derivatives of, or make commercial use of any Chegg Content or the Platform.
13.2.3. reverse-engineer, decompile, disassemble, translate, or attempt to derive the source code of any Chegg software, or
13.2.4. extract, scrape, intercept, or otherwise collect any Chegg databases, confidential information, data, or materials, manually or through automated tools, unless expressly permitted by Chegg
13.2.5. distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes.
13.2.6. post false, inaccurate, misleading, deceptive, defamatory or offensive content which includes requesting or sharing personal information. All interactions on the Platform must be professional, respectful, and compliant with applicable laws and Chegg policies. You must not engage in abusive, discriminatory, or harassing behavior, solicit users, or otherwise act in a manner that is inappropriate or unsafe toward other consultants, employees, or authorized users of Chegg Platform.
13.3. While performing Services, You may receive or have access to Confidential Information belonging to Us, Our users, partners, or third parties.
13.4. Such Confidential Information may include platform systems, business processes, user data, trade secrets, proprietary methodologies, financial information, technical data, or other information that We or Our partners consider confidential.
13.5. You agree to maintain all Confidential Information in strict confidence and to use such information solely for the purpose of performing Services under this Agreement. You must not disclose or communicate Confidential Information to any third party without Our prior written consent. These confidentiality obligations shall remain in effect during the term of this Agreement and after its termination.
- Proctoring, Monitoring, and Content Oversight
14.1. We shall proctor, monitor, and review Your activities and submissions on the Platform to ensure quality, compliance, and platform integrity. You acknowledge and agree to such
proctoring and monitoring and undertake not to interfere with or disable any proctoring tools or processes. We further reserve the right, at Our sole discretion and without prior notice, to review, edit, restrict, remove, disable access to, or otherwise manage any Content submitted or made available by You on the Platform for any reason or no reason. Failure to cooperate with proctoring or monitoring requirements may result in restricted or suspended access to the Platform.
- Privacy
15.1. We use personal information in accordance with its Privacy Policy. By using the Platform, You consent to the collection, use, and processing of personal information for identity verification, billing, compliance, and operational purposes only.
- Security:
16.1. You must notify Us immediately upon becoming aware of any unauthorized access to Your account or other security breaches. You are responsible for maintaining the confidentiality of Your password and account credentials. We shall not be liable for any loss arising from unauthorized account access due to Your failure to secure account credentials.
- Warranties
17.1. You represent and warrant that:
17.1.1. You possess the training, education, experience, and skills necessary to perform the Assignment(s) competently.
17.1.2. You will perform all Assignment(s) with diligence, professionalism, and in accordance with applicable Guidelines, standards, and best practices.
17.1.3. Your performance of the Services and creation of Content will not infringe, violate, or misappropriate any third-party intellectual property or proprietary rights.
17.1.4. Your participation in the Assignment(s) complies with all applicable laws, regulations, and governmental requirements at all times.
- Indemnification
18.1. To the fullest extent permitted by law, You agree to indemnify, defend, and hold harmless Chegg, its officers, directors, employees, agents, and their successors and assigns, from any losses, claims, liabilities, damages, or expenses (including reasonable legal and accounting fees) arising out of or related to:
18.1.1. any act or omission by You in connection with the Assignment(s) or Services.
18.1.2. any unauthorized use or disclosure of Chegg’s Confidential Information;
18.1.3. Your breach of any warranty, representation, or obligation under this Agreement.
- Disclaimers
19.1. We do not guarantee that the Site or Services will always work without interruptions or errors. We also do not promise that any issues or defects will always be fixed, or that the security measures, such as encryption and keys, will always be completely secure or effective.
19.2. You acknowledge and agree that We do not operate or control the Internet. As a result, (i) viruses, worms, trojan horses, and other undesirable data or software, and (ii) unauthorized users (e.g., hackers) may attempt to gain access to and damage the data, websites, computers, or networks. We will not be held responsible for such activities. You are solely responsible for ensuring the security and integrity of Your data and systems.
19.3. Any advice or information, whether oral or written, obtained from Us or through the site or service, does not create any warranty not expressly stated in this Agreement.
- Limitation of Liability
20.1. To the extent permitted by applicable law, Our aggregate liability arising out of or relating to this Agreement or the Services shall not exceed the total fees paid or payable to You under the applicable Assignment.
20.2. In no event shall We be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, whether arising in contract, tort (including negligence), strict liability, or otherwise, even if We have been advised of the possibility of such damages or if any limited remedy fails of its essential purpose.
20.3. Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. To the extent such laws apply, the above limitations shall apply only to the maximum extent permitted under applicable law.
- Termination
21.1. Either We or You may terminate this Agreement at any time, for any reason or no reason, upon giving fifteen (15) days’ prior written notice to the other, wherein You may send a written notice to registered email id. Your access to the Platform and Services shall cease and We may suspend or close Your account thereafter.
21.2. Notwithstanding the foregoing, We may suspend or terminate access immediately and without prior notice in cases involving breach of this Agreement, failure to meet quality, performance, or compliance requirements, provision of false or misleading information, misuse of the Platform, fraud, misconduct, security related concerns, or where necessary to mitigate legal, regulatory, or reputational risk.
21.3. If You attempt to terminate this Agreement while one or more accepted Assignments remain open, then You agree that We may determine (a) whether You should remain bound by this Agreement with respect to such Assignment until they are closed and all related obligations are settled (b) or if We may require immediate cessation of work or (c) or We may take such actions as reasonably necessary to conclude the Assignment being performed, by way of assigning other Consultant to complete the same.
21.4. Termination shall not affect any rights or obligations accrued prior to the effective date of termination, including payment for approved work performed, confidentiality obligations, intellectual property and AI use licenses, indemnities, limitations of liability, or any provisions which by their nature are intended to survive termination.
21.5. Upon termination of this Agreement, You shall immediately discontinue all access to and use of Chegg Platform and promptly return or permanently delete all Chegg confidential information, materials, and data in Your possession or control and, upon request, provide written certification confirming such deletion.
21.6. You acknowledge that You do not interact with students or end users and agree that We may retain and continue to use any work product submitted prior to termination in accordance with this Agreement.
21.7. When Your account is temporarily or permanently closed, You may neither access or use the Platform through the same account nor any other account, nor re-register for a new account, without Our prior written consent.
- Dispute Resolution
22.1. Any dispute arising out of or relating to this Agreement shall first be addressed through good faith negotiations between the parties. If the dispute cannot be resolved within thirty (30) days of written notice by either party, it shall be finally resolved by arbitration administered by the International Chamber of Commerce (ICC) in accordance with the ICC Arbitration Rules in effect at the time of the arbitration.The place of arbitration shall be in mutually agreed neutral location, and the language of the proceedings shall be English. The Arbitral Award shall be final and binding and both the parties.
22.2. Disputes Between Consultants or Platform Users:
22.2.1. In the event of any dispute arising between You and another User/Consultant of the Platform in relation to an Assignment or task/Services, You agree to first attempt to resolve such dispute directly and in good faith. If the dispute remains unresolved, You may notify Us through Chegg Platform or designated support channels. We may, at Our discretion, review the dispute for platform administration purposes and request relevant information from the parties. We may make a good-faith determination as a reasonable platform administrator, however, We are not a court, arbitrator, or alternative dispute resolution body and makes no representations regarding the accuracy or completeness of information provided by the parties. You acknowledge that We have no obligation to intervene in, resolve, or enforce outcomes of disputes between users and shall not be liable for any loss, damage, or claim arising from such disputes or from any determination made by You in connection therewith. To the maximum extent permitted by law, You agree to indemnify and hold harmless Chegg and its affiliates from any claims, damages, losses, or liabilities arising out of or relating to disputes with other users of the Platform.
- Force Majeure
23.1. Neither Us nor You shall be liable for any delay or failure to perform any obligation under this Agreement, other than payment obligations, to the extent such delay or failure results from events beyond the reasonable control of the affected party, including but not limited to labor disturbances, accidents, fires, floods, pandemics, epidemics, acts of God, failures of telecommunications or internet services, strikes, wars, riots, terrorism, blockades, governmental actions, regulatory requirements, or any similar events. The obligations of the affected party shall be suspended for the duration of such event and resumed as soon as reasonably practicable once the event ceases.
- Notices
24.1. Legal notices may be sent to the email address provided by Us as available on Company’s website and shall be deemed received twenty-four hours after the email is sent, unless the sender is notified that the email address is invalid. Alternatively, notices may be sent by registered mail to the address provided on Company’s website, in which case notice shall be deemed received three days after mailing.
- Severability
25.1. If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. We may assign this Agreement to affiliate or successor entity without Your consent.
- No Waiver
26.1. Our failure to enforce any provision of this Agreement shall not constitute a waiver of the right to enforce that provision in the future.
- Communications
27.1. You consent to receiving communications from Us electronically, including notices relating to the Platform or Services. Withdrawal of such consent may result in suspension or termination of access to the Platform.
- Modification
28.1. We may modify this Agreement from time to time. Updated terms will be posted on the Platform and will become effective upon posting.
28.2. Continued use of the Platform by You will constitute acceptance of the modified terms. You are encouraged to review the Agreement periodically for changes.
- Governing Law
29.1. This Agreement shall be governed by, construed and interpreted in accordance with the laws of the jurisdiction in which Chegg contracting entity is incorporated, without regard to principles of conflict of laws.
29.2. Subject to Clause 22 (Dispute Resolution), the competent courts of that jurisdiction shall have jurisdiction only for the purposes of enforcing, supporting, or challenging the arbitration proceedings or arbitral award.
- Electronic Acceptance
30.1. By clicking “Accept,” registering account, or accessing the Platform, You confirm acceptance of this Agreement and acknowledge that electronic acceptance constitutes a legally binding contract.
