A genuine apology includes ownership. If they blame others or make excuses, they might not actually be sorry—just trying to save face.
Words mean nothing without action. A truly sorry person works to change their behavior, while a fake apology is often followed by repeat mistakes.
Real remorse comes with empathy. If they listen, validate your emotions, and express regret without getting defensive, they likely mean it.
A sincere apology isn't about making themselves feel better. If they pressure you to move on quickly, they may just be acting, not truly sorry.
A real apology is followed by changed behavior, not just empty promises. If they truly regret their actions, they will prove it over time.