Operations Management: Meaning, Types, Scope, Courses, Jobs & More (2021)

Operations management encompasses a wide range of activities, from designing and controlling industrial processes to restructuring corporate operations in the products or service provisioning industries. These actions are classified under the term “operations.” While Goal: make company operations as resource and client efficient as feasible while also being effective.

The entire production system is affected by the conversion of inputs (raw materials, labour, customers, and energy) into outputs (goods or services for consumers).In general, Operations are in charge of manufacturing goods, overseeing quality control, and providing services. Operation management is used in numerous industries, from banks to hospitals to companies to dealing with suppliers and customers. To do so, a company’s operations encompass supply chains, marketing, and finance, as well as human resources. The operations department is responsible for managing long-term planning as well as day-to-day operations for producing goods and services. The Ford assembly line is frequently cited as the industry’s best example of a manufacturing production system.

If you are in control of manufacturing or service activities, you have many choices.Henceforth, these include things like operations strategy, product design and process design as well as quality management.Basically, all of these jobs involve the capacity to assess present conditions and devise innovative ways to improve production and service efficiency.

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Responsibilities in Operations Management

To maximise the efficiency with which projects carry out, operations management concern with the management of a company’s operations. Even more, because of this, the department manager will ask to perform a wide range of strategic duties as well. Among its highlights are:

Product Design

To put it another way, the process of creating something for the eventual consumer or end user is known as product design. As part of a process that will lead to the production of new goods, it involves coming up with fresh ideas or developing current concepts. Consequently, customers’ needs and current market trends are the major concerns of an operations manager, but they aren’t the only ones.

While quantity may be important, consumers care more about the quality of a product than they do, thus the organisation should implement processes to ensure that the products it creates live up to consumer expectations.

Another Key point is Forecasting

The practise of making predictions about future events based on evidence gathered in the past is known as forecasting. Even so, an important event that the operations manager must foresee is public demand for the company’s goods.

Future trends in consumption can be predicted by managers using historical and present data on how customers are using the company’s products. Using the forecasts, the corporation may estimate how many units it will need to meet demand.

Supply Chain Management

Manufacturing supply chain management entails overseeing the entire manufacturing process, from raw materials to the finished product. At first,it is in charge of everything, from product manufacture through shipping and distribution to product delivery.

The operations manager oversees inventory management, manufacturing, distribution, sales, and supplier sourcing to ensure critical goods are supplied at reasonable prices. A well-managed supply chain results in efficient manufacturing, lower overhead costs, and timely product delivery to consumers and other stakeholders.

Delivery Management

Delivery management is under the supervision of the operations manager. Thereupon the manager is responsible for making certain that the goods are delivered to the customer on time. After the goods have been delivered, they must follow up with the customers to check that the goods are exactly what the customers purchased and that they match their functional requirements.

If a consumer is unhappy with a product or expresses dissatisfaction with specific elements of a product, the operations manager collects the feedback and transmits it to the appropriate departments.

Ideal Skills of an Operations Manager

The function of operations manager differs from that of marketing or finance, where managers are accountable for their respective departments. Instead, operations management is a cross-departmental role in which the manager assumes an array of tasks spanning various disciplines. Furthermore,to be effective, an operations manager needs to have the following abilities and characteristics:

Organizational Abilities

When we talk about organisational skills, we mean the capacity to focus on multiple activities without getting distracted by the many processes. A good operations manager can plan, execute and oversee projects from inception to completion while keeping an eye on the big picture.

Unfinished tasks pile up, vital documents are lost, and valuable time is wasted trying to locate records that could have been easily located had management maintained appropriate organisational abilities. Regardless, effective organisational abilities can help a manager save time and increase work efficiency.


An operations manager must be able to coordinate effectively by understanding how to integrate resources, activities, and time in order to guarantee that resources are used appropriately in order to meet the organization’s objectives. At the present time, performing certain activities simultaneously while being able to transition between them with ease is the definition of coordination in this context. Especially, Interruptions, difficulties, and crises must all be dealt with effectively, and the usual routine functions must be returned as quickly as possible in order to prevent more interruptions.

People Skills

The majority of the responsibilities of an operations manager entail working with people on a daily basis. Additionally, this means that they must be able to communicate effectively with employees, external stakeholders, and other members of senior management teams. An operations manager should also be able to interact, listen, and relate to others on a personal and professional level.

Because workplaces are made up of people from a variety of cultural backgrounds, the operations manager must demonstrate tolerance and compassion for those around him or her. Further,another important skill for a manager is the ability to resolve conflict and negotiate disputes between employees and members of the senior management team.


When operating in a world where technology is continually advancing, an operations manager must have a strong affinity for technology in order to be able to build procedures that are both efficient and technologically compatible. Generally, for competitive advantage in the market, modern enterprises are growing increasingly reliant on technological innovation.

This means that the vast majority of procedures that are currently carried out manually, such as procurement, will have to be automated in order to become more efficient. First thing to remember that the latest technological advances can be used to improve internal processes when an operations manager is up to date on the most recent developments in the technology business.

What is Operations Management?

Definition of Operations Management: Management of business operations is the administration of corporate activities with the goal of increasing efficiency. Moreover, it is the process of organising, planning, and managing the operations of a business in order to increase its efficiency and profitability. While the goal of operation management is to reduce, indeed, the cost of doing business by eliminating resource wastage at all costs.

Operations Management is responsible for a variety of tasks.

  • Finance-Finance is a critical function in the operation management process. The operation manager should avoid squandering resources on ineffective jobs. Specifically, he should make certain that all financial resources of the organisation are put to use in the production of valuable things or the provision of services that meet the needs of consumers.
  • In addition, Operation management is primarily concerned with the organisation, planning, and supervision of a company’s daily routine activities. Human resource management focuses on employee recruitment, retention, and development. The operation manager is in charge of making sure everything runs smoothly.
  • Additionally, Strategy – The formulation of strategy is also the most important role of operations management. In the hope that the operations manager should be assigned responsibilities that have been scheduled ahead of time. Further, Organizations benefit from the formulation of plans and tactics because it allows them to maximise their resources and gain a competitive advantage over their competitors.
  • Afterward, Product Design– It is the responsibility of the operations manager to design the product in accordance with market trends and expectations.
  • Product Development– In case, he should make certain that cutting-edge procedures are incorporated into the product while also ensuring that its quality is maintained.
  • Maintaining Product Quality– Operations managers should strive to improve the overall quality of their products. The manager should not make any concessions when it comes to the product quality. Consequently, they should be involved in quality assurance and should oversee all tasks. Now that,if any flaws are discovered, they should take steps to correct them as soon as possible.

It is critical to have a good operations management system.

  • Assists in the attainment of objectives: Operations management plays an important part in the achievement of an organization’s pre-determined objectives. On the other hand it ensures that all actions are carried out in accordance with the plans by regularly monitoring all aspects of the organization’s operations.
  • Increases Employee Productivity: Employee productivity is increased as a result of effective operation management. It examines and evaluates the performance of all those who are employed by the organisation. At this timein that casethe operation manager educates and instructs their personnel in order to improve their performance.
  • Operation management contributes to the improvement of the organization’s goodwill and overall presence in the marketplace. In fact, it ensures that high-quality products are delivered to all clients, allowing them to experience more contentment and happiness as a result of their purchase.
  • Additionally, Optimal utilization of resources: Operation management is concerned with ensuring that the organization’s resources are used to their full potential. It develops appropriate strategies and, in accordance with those objectives, continues all operations of the organisation. Further, Operation managers maintain a close eye on all activities and make certain that all resources are used exclusively for their intended purposes and are not squandered.
  • Operations management assists in inspiring staff to perform their responsibilities.
  • Also, Improves Productivity: Operation managers assist all employees in carrying out their responsibilities and in creating a positive work environment. Thus, only if in the hope thatemployees are compensated and rewarded in accordance with their level of performance and contribution.

History of Operations Management

An ancient Sumerian system for recording inventory, loans, taxes, and economic transactions dates back to roughly 5000 B.C. In 4000 B.C., operation systems were used for the first time. Construction of the pyramids and other huge undertakings like them began about this time. With the advent of mass production, labourspecialised in China by 1100 B.C. and in Greece by 370 B.C.

Royals controlled vast territories in the Middle Ages. Large portions of the monarch’s domain were held by loyal noblemen. As a result of this social stratification, the feudal system developed. Using the ruler’s territory and resources, vassals and serfs created for themselves and their masters. While artisans contributed to economic productivity and organised guilds, agriculture employed the majority of labour.  In reality from 1100 to 1500, there were two sorts of guilds: merchant guilds and trade guilds. Of course, the outcome was a rigorous system where shoemakers, for example, were barred from tanning hides.

Outlines I:Operations Management

In the Middle Ages, servants provided services. Additionally, they cooked, cleaned, and entertained the nobles. Court jesters were regarded as suppliers. For defending the nobles, the mediaeval army was a service.

Parts interchangeability and labour division helped the industrial revolution. In reality it has been a part of civilisation from the dawn of time, yet the level of division varies according to time and place. Concurrently, with Europe’s expanding towns and trade networks, the Renaissance and Age of Discovery saw increased occupational specialisation. In that case the concept of interchangeable components was popularised by Eli Whitney when he produced 10,000 muskets in the late 18th century. It used to be that parts of muskets could only be used in muskets made by the same manufacturer. Part interchangeability enabled mass manufacture of parts independent of final products. Suddenly, a new market for muskets was created.

He invented the stopwatch in 1883 to precisely time each step in a complex activity. To reduce time waste and improve job quality, he invented the science of productivity. Work sampling and predefined motion time systems enabled the next generation of scientific research (PMTS). Work sampling measures the random variable associated with each task’s duration. Although to forecast the time required to accomplish a basic task, PMTS uses typical preset tables of small bodily movements (e.g., rotating the left wrist 90°). Because it can forecast work metrics without actually seeing the work,now that, PMTS has gained significant importance. Identically, around 1912, Frank B. and Lillian M. Gilbreth began researching and developing PMTS. To capture the Gilbreths’ actions, operators were photographed at regular intervals.

Outlines II:Operations Management

The services industry was already mature yet fragmented at the turn of the century. In 1900, the US service industry included banks, doctors, schools, general stores, railroads, and telegraph. Although railways and telegraph were owned by major corporations, most services were locally operated. On the other hand, agriculture employed 38% of the workforce in 1900.

In the Venetian Arsenal (1104), Smith’s pin manufacture in The Wealth of Nations (1776), or Brunel’s Portsmouth Block Mills (1776), the production line concept was employed before Henry Ford (1802). Originally, a conveyor belt moved an automobile chassis along the assembly line while employees fitted components. As computing power increased, advanced mathematical and statistical approaches were applied. In the meantime, academic programmes in and management science were developed to help (as multi-disciplinary fields of problem solving). Unlike systems engineers, operations researchers focus on solving specific problems.Furthermore Large-scale, complicated issues can now be solved using operations research and systems engineering in conjunction. Technological advances have created new prospects for business operations.

Industrial Revolution

Domestic and artisan guilds were the principal systems used before the First Industrial Revolution. For example, leather was tanned by a tanner, curriers, then shoemakers and saddlers.

Richard Arkwright’s water frame, John Kay’s flying shuttle, James Hargreaves’ spinning jenny, Richard Arkwright’s water frame, and James Watt’s steam engine were all inventions of the 18th century English textile industry, which began the Industrial Revolution. Particularly, with interchangeable parts and substantial mechanization, the American way of production was described during the Crystal Palace Exhibition of 1851.

Second Industrial Revolution and Post-Industry

Founded Ford Motor Company with $28,000 from twelve investors in 1903. Additionally,a popular car affordable to any middle-class American was first introduced in 1908. Whereas Highland Park was Henry Ford’s first plant to use an assembly line.Aside from the electrical and petroleum industries, this was one of the primary ideas that led to mass production.Next, Daniel Bell first identified the post-industrial economy in 1973. As a result, he stated, the future economy will rely on services to generate more GDP and jobs than manufacturing, positively impacting the fact that all sectors are interconnected means that manufacturing, agriculture, and mining have shifted in importance rather than importance in type of activity.

Operations management

Although technological advances and labour division increased productivity, the problem of systematic performance measurement and formula calculation was not fully explored until Frederick Taylor, whose early work focused on developing a “differential piece-rate system” and a series of experiments, measurements, and formulas dealing with metal cutting and manual labour. Subsequently, the differential piece-rate system paid workers differently depending on their productivity (efficiency) and quality of work (effectiveness). Although taylor claimed that this approach could alleviate the problem of soldiering, where faster workers reduce their output to that of the slowest worker. Taylor published “The Principles of Scientific Management” in 1911, defining scientific management (Taylorism) as:

  • The formation of a true science;
  • After that, the scientific selection of workers;
  • Workers’ scientific education and development
  • Intimate and cordial interaction between management and workers

With the help of Frank and Lillian Gilbreth’s motion research, Taylor created time and motion study, based on the notions of standard method and standard time. Frank Gilbreth also invented the flow chart in 1921. A few notable Taylor contemporaries were Morris Cooke (country electrification in the 1920s), Carl Barth (speed-and-feed calculating slide rules) and Henry Gantt (Gantt chart). Hugo Diemer wrote Factory Organization and Administration in 1910.

Ford Whitman Harris wrote “How many pieces to fabricate at once” in 1913. This paper sparked a huge mathematical literature on production planning and inventory control.

Outlines I:Operations Management

Walter Shewhart, a researcher at Bell Labs, introduced the control chart in a technical note in 1924. Shewhart published Economic Control of Manufactured Product Quality in 1931, the first comprehensive discussion of Statistical Process Control (SPC). H.B. Maynard, J.L. Schwab, and G.J. Stegemerten invented MTM in the 1940s. Thereafter, MTM was the first in a series of predetermined motion time systems, where time estimations are drawn from an industry standard rather than calculated in loco. The methods-time measurement can be defined as follows:

Each motion is assigned a specified time standard that is determined by the nature of the motion and the conditions under which it is made.As can be seen, methods-time measurement is a method analysis technique that provides answers in terms of time without the need for stop-watch investigations.

Outlines II:Operations Management

The calculus of variations developsthrough Euler in 1733 or the multipliers develop through Lagrange in 1811 had known for a long time, and computers were slowly develop, first as analogue computers by Sir William Thomson (1872) and James Thomson (1876), then eletromechanical computers through Konrad Zuse (1939 and 1941). To solve large linear programming problems computationally, Kantorovich, together with working for the Soviet government, develop the Colossus computer in 1939, and Dantzig’s simplex method in 1947. In reality these methodologies are now recognised as operations research methods.

The possibility of using computers to business operations led to the development of management software architecture such as MRP and its modifications, as well as ever more sophisticated optimization techniques and manufacturing simulation software in postwar Japan.

Taiichi Ohno joined Toyota Motor in 1943. In that case Toyota developed a production system are on the basis of two concepts: just-in-time (only manufacture what is needed) and autonomy (automation with a human touch). Altogether, Regarding JIT, Ohno inspire through American supermarkets: workstations act as shelves where customers get the things they want, when they need them, and in the quantities they require. Meanwhile Toyoda Sakichi invent an automatically triggered loom that also automatically detect issues. Together with achieving JIT targets is on the basis of seven zeros: zero defects, zero (excessive) lot size (setups and breakdowns), zero handling, zero lead time and zero surging. Instead, these are the same authors who reputable Total Quality Management (TQM) in America: Deming, Juran, and Armand V. Feigenbaum.

Outlines III:Operations Management

Participation, work culture, customer focus, supplier quality improvement, and alignment of the quality system with business goals are all aspects of TQM. Schnonberger highlighted seven key Japanese principles:

  • Process control: statistical process control (SPC) and worker accountability for quality
  • Quality that is easy to see: boards, gauges, metres, and so on, as well as poka-yoke
  • Maintaining a high level of compliance: “quality first”
  • Line stop: The line stops in order to remedy quality issues.
  • Correcting one’s own mistakes: if a worker produced a damaged product, he was responsible for repairing it.
  • Afterward checking everything is 100 percent accurate: automatic inspection processes and infallible machines.
  • Continuous improvement: the ultimate goal is to have zero defects.

In response to the TOYOTA Manufacturing Program, George W. Plossl and Oliver W. Wight devise a different method, which was maintainingthrough Joseph Orlicky at IBM, leading to the “MRP Crusade” in 1972 by the American Production and Inventory Control Society. Uncovering the distinction between dependent and independent demand was an important management breakthrough. Based on a bill of materials, management can control independent and dependent demand. Orlicky published the first hardcover book on materials requirement planning in 1975. It was created by IBM’s Gene Thomas and added production functions to the original MRP programme. Accounting, human resources, and procurement are all addressed by ERP software.

Outlines IV:Operations Management

The service industries were also undergoing radical upheaval. McDonald’s began innovating service operations in 1955. McDonald’s is built on the concept of a production line. An assembly-line production method in the backroom, and great customer service with cleanliness, civility, and speed in the frontroom are required. Service was defined and directed to the client, while food preparation was modelled after manufacturing in the back-room. First thing to rememberit was the McDonald’s production and service structure that set them apart. To quickly expand the business across the country and eventually globally, McDonald’s invented the concept of franchising this operation structure.

FedEx was the first to offer overnight package delivery in the US in 1971. By flying all parcels into a single airport in Memphis, Tennessee, by midnight each day and then flying them out the next morning to many locations was a novel notion at that time. From time to timeAmazon and other shops were able to deliver online orders quickly because to this speedy package delivery technology.

Walmart pioneered low-cost retailing by designing stores and managing their entire supply chain efficiently and effectively. As a matter of fact, Walmart began in 1962 with a single store in Rogers, Arkansas. Accordingly, their system of supplying goods and services to customers at the lowest feasible cost allowed them to achieve this result. On the positive side the operations system includes careful inventory selection, low-cost sourcing, transportation ownership, cross-docking, retail location efficiency, and warm home-town service.

Recognizing the growing importance of quality, the ISO released the ISO 9000 family of standards in 1987. Above all, standardize manufacturing and service organisations. In recent ISO 9000 versions, much has been changed in regards to proper procedures and paperwork.

Outlines V:Operations Management

A service system for online selling and distribution was developed by Amazon in 1994. Customers may search for products, place orders, pay online, and track delivery in two days. Also needed were distributed warehouses and a well-organized transportation system. Together with an extensive product line, easy returns, and quick shipping are all hallmarks of this company’s service to clients. That all services are distinct from manufacturing is that they involve the customer during production and delivery.

Recent developments in the field have been centred on notions such as:

  • This strategy analyses and designs firm workflows and business processes. BPR focuses on building business processes from scratch to help organisations rehabilitate.
  • It’s a methodical approach to reducing waste in manufacturing and service. Wages are considered wastes in Lean. Less waste = more profit = less waste. Positively, Lean services have become extensively accepted.
  • General Electric’s Jack Welch began a company-wide drive in 1995 to implement this set of approaches to all manufacturing, service, and administrative activities. Thus, Six Sigma now includes DMAIC (for process improvement) and DFSS (for designing new products and new processes)
  • In reaction to sudden market changes or inherent system changes, reconfigurable manufacturing systems (RMS) are designed together with from the start for rapid modification in structure, hardware and software components.
  • Another key point, Project Production Management: applying the analytical tools and methodologies developed for operations management to significant capital projects such as oil & gas and civil infrastructure delivery.

Types of Operations Management

It is the direction and management of the processes that are used to manufacture a company’s products and deliver its services to clients that is referred to as Operations Management.Concurrently, these are often regarded as the foundational processes of a company, and they are meticulously measured, optimised, and enhanced on a regular basis. Henceforth,there are significant differences in the nature of operations from one industry to the next. The examples that follow are intended to serve as illustrations of operations management.


Definition of input needs, selection and management of suppliers, and ensuring that criteria are met. This is continuously monitored to prevent fraud and ensure trustworthy suppliers. This method closely supervises suppliers to prevent fraud and guarantee they can meet quality, sustainability, and dependability requirements. For example, a clothing line that sources organic cotton from suppliers around the world and closely monitors their operations to guarantee they are sustainable and ethical.

Supply Chain

Supply chain refers to the end-to-end process of moving and storing materials, goods in production, and finished commodities from point A to point B. Examples include a train maker who oversees the flow of materials and parts into its factories as well as the delivery of finished trains to customers.


Processing raw ingredients to create final things. Operations management oversees a company’s supply chain, facilities, and production lines, among other things. Gleichzeitig, Management monitors and adjusts these processes to increase efficiency, productivity, quality, throughput, turnaround time, and other key operational indicators.


Other sorts of production, including manufacturing, need to manage. In the context of hotel operations management, managing the kitchen of a restaurant would fall under this category.

Service delivery

The provision of services to clients is referred to as service delivery. Take, for example, a theme park that offers a variety of entertainment and dining options as well as live performances and visitor services. Concurrently, the process of operating an information technology service, such as a software platform, need to consider part of service delivery.

Customer services

In the service industry, customer service is a sort of service delivery that entails direct interactions with the client. Example: the process of managing a call centre for an e-commerce company that collects feedback, responds to enquiries, and provides services such as order processing and return/cancellation processing.

Information technology

The administration of information technology may fall under the purview of operations management. From time to time this is extensive in the informationtechnology business, where information technology is created largely for the benefit of customers. In addition,it is especially frequent in businesses where information technology is primarily concerned with automating business processes. Take, for example, a bank that considers information technology to be an operational function that automates and controls financial activities while also monitoring and reporting on them.

Quality Assurance

Qualitative assurance is the technique of evaluating and controlling product or service quality. In particular, this involves the process of identifying and correcting the underlying causes of quality issues. Take, for example, a food company who checks the quality of its products and then examines and corrects the root cause of quality deviations in its products.


Distribution is the process of getting your items and services into the hands of your customers. This encompasses the supply chain and can extend to customer touchpoints, among other things. Among the types of operations management that are addressingthe retail management and manufacturing management.

Scope of Operations Management in India

  • Enhancing Productivity: Operation management played a critical part in increasing the productivity of the company. Specifically, it oversees all parts of manufacturing operations in order to attain the best level of efficiency feasible. The operation manager is in charge of developing a production plan for the purpose of carrying out the activities. Simultaneously, they make certain that all inputs use throughorganisations are efficiently translate into outputs, such as products or services, and that they are of high quality. The ability to effectively manage day-to-day operations and make optimum use of all available resources is critical for any firm looking to increase production.
  • Increases Revenue: Effective operational management has a direct impact on the profitability of a company. In order to lower the cost of operations for businesses, it strives to reduce resource wastage. Notwithstanding Operations managers keep a close eye on every aspect of the manufacturing process and take all necessary actions to ensure that the organization’s efficiency maintain. Above all, they make an effort to maintain a reasonable balance between costs and revenues.
  • Another role performed by these operation managers is the maintenance of product quality and the delivery of products in accordance with client requirements. It assists in attracting an increasing number of clients, hence increasing the overall revenue of the company.

Outlines I: Operations Management | Nature and Scope of Operations Management

  • Organizational Goals Achieve: Every organisation attempts to attain the goals that it sets for itself. Concurrently, the Businesses benefit from effective management of production activities because it allows them to more effectively implement their strategic plans in their operations. Operation management is responsible for ensuring that all business operations carry out in the desire manner.
  • It monitors every action on a regular basis and implements any remedial steps that are necessary in light of the current condition. The proper operation of a firm in accordance with strategic plans aids in the achievement of targeted results.
  • Increase Customer Satisfaction: Improving customer satisfaction is essential for every organisation that wishes to improve its relationships with its consumers. Consequently, they are more likely to keep them for a lengthy period of time. Subsequently, operation management is the process of monitoring the quality of items manufactured by businesses. Hence, Customer requirements are met through producing high-quality items that meet the needs of the clients. Above all, when the items complete by a company entirely meet the needs of its clients, the degree of customer satisfaction will increase.

Outlines II:Operations Management

  • Reduce the need for extra capital: Effective operation management helps to reduce the need for additional capital in the business. It makes certain that all of the capital invest in the organisation is utilizing efficiently. The management of operations guarantees that all production activities continue uninterrupted and that there is no scarcity of capital resources available. Certainly, it prevents any shortage of money in the firm by boosting the effectiveness of the operation and minimising waste of employed resources. Businesses are not obligated to increase their investment in their manufacturing operations.
  • Another key point, Increase Goodwill: Every firm strives to maintain a positive reputation in the marketplace. The goal of operation management is to improve the organization’s position in the marketplace. It ensures that businesses strive to improve their ability to provide better services to their clients. Businesses should make products that are long-lasting and of great quality, so that users can be more satisfied with their purchases. Customers would gain confidence in their products, which will help them to increase their market position.
  • Operation management aids in the implementation of innovative changes in organisational activities, which in turn serves to improve innovation.Emphaticallyall decisions on production planning are completein operation managers after thorough research and analysis of the current market conditions complete. On the whole it takes into consideration all technical advancements and establishes a solid foundation of knowledge and operations.

Eligibility Criteria for Operations Management in India

An aggregate grade point average of at least 50 percent or an equivalent from a recognised college or university is compulsory to be eligible to pursue an Operations management degree programme.

For Undergraduates:Operations Management

  • The minimum eligibility requirements to pursue this degree as an Undergraduate are a 10+2 pass in any relevant stream with a minimum of 50 percent marks or equivalent, or an equivalent qualification.
  • Some schools and universities have admissions processes on the basis of merit, while others require students to take entrance examinations before admission.

For Postgraduates: Operations Management

  • The candidate needs tocarry a qualifying bachelor’s degree from a recognised institute or university, with a minimum aggregate of 50 percent marks or equivalent, in order to consider.
  • In addition, the candidate needs to pass any entrance examinations that Perhaps administerin the institute or university in order for them to consider for admission.

Operations Management Entrance Exams

Candidates who intend to follow this programmeneed to first pass entrance examinations administer in colleges in order to be considered for admission. Therefore,the following are examples of admission examinations:

1.    CAT

Admission to business administration programmes at Indian Institutes of Management is through the CAT Exam, an entrance test administered by the institutes. There are numerous other top-tier management institutes in India where the CAT is mandatory for admission, including the S.P. Jain Institute of Management and Research (SPJIMR), the FMS Faculty of Management Studies, the Management Development Institute in Gurgaon, the Institute of Management Technology, the Jamnalal Bajaj Institute of Management Studies, the International Management Institute, and the National Institute of Industrial Engineering.

Outlines I: Operations Management

2.    XAT

In order to get into prestigious business schools such as XLRI, IMT, and XIMB (among others), candidates must pass the XAT exam. Its full name is the Xavier Aptitude Test, or XAT for short. XLRI, Jamshedpur, conducts the exam, which is held once a year. In order to gain admission to the MBA/PGDM programme at the Xavier School of Management (XLRI) in Jamshedpur, students from various academic backgrounds can apply for the XAT exam. The XAT exam is specifically design to provide admission to Postgraduate Management Programme in top tier B-schools, and as such, several other MBA institutes like IMT Ghaziabad, XIMB Bhubaneswar, and TAPMI Manipal are also approved.

XAT is the simplest of the MBA entry tests to pass. With the result that every year, tens of thousands of hopefuls from all around the country take the XAT admission exam. XAT scores of 90 percent or higher are compulsory for admission to the best business schools. In addition, your devotion and hard work over the last four to five months will assist you in passing this exam.

The XAT is well-known and respected among college students. In addition to Verbal and Logical Ability, Quantitative Ability, Decision Making, and General Knowledge are all covered in this national level admission test. This test’s primary objective is to identify qualified candidates for management-related degrees.

Outlines II: Operations Management

3.    MAT

The All-India Management Association (AIMA) administers the Management Aptitude Test (MAT), a national-level entrance exam, for admission to MBA/PGDM programmes. Presently, there are four parts to the exam: in February, in May, in September, and at the end of the year. Candidates who meet the requirements can apply to over 800 business schools that accept the MAT as a criterion for admission.

Online (Computer Based Test or CBT) and remote proctored (Internet Based Test or IBT) modalities are available for the MAT. Therefore,candidates have a choice of how they want to take the exam and can do so in whatever mode they desire. For all three options, fees, exam patterns, and material are identical, however exam dates vary.

4.    CMAT

For those of you who don’t know what CMAT is, it stands for Common Management Admission Test. Eventually, for admission to prestigious B-school MBA programmes such as JBIMS, KJ Somaiya, Welingkar and many more, the exam is held once a year at the same timethis exam attracts over 70,000 people who want to take it. Therefore, it’s usually host in 110 different Indian cities all around the country. The CMAT lasts three hours.

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5.    DU – JAT

In order to go into BMS, BBA (Financial Investment Analysis), and BA (Hons) in Business Economics, students must take the DU JAT or Delhi University Joint Admission Test, a national level entrance test. In general, the Delhi University Joint Admission Test (DU JAT) 2021 will help in the admissions process for 16 Delhi University-affiliated colleges in the years 2021-22. At this point the DU JAT administer online through the National Testing Agency. To begin with when taking the DU JAT exam, you’ll be testing on a variety of topics including Quantitative, Reasoning/Analytical, English, and Business Awareness. Thus,it is expecting that all DU JAT questions will be of the objective kind and that candidates will have two hours to complete the exam.

6.    DSAT

A university-level entrance exam, recognises as the Dayanand Sagar Admission Test (DSAT), is held in the Dayanand Sagar University (DSU) every year for admission to a variety of undergraduate and postgraduate programmes.

7.    SUAT

The SAT is an entrance exam used by most colleges and universities to determine admission. The College Board offers a multiple-choice test that is written on paper with a pencil.

To compare all applicants, the SAT measures a high school student’s preparation for college. College applicants should be aware that standardised test scores are not the sole criteria examined. It depends on the school if SAT scores matter.

Top Operations Management Courses in India

Supply chain management, modelling dynamic systems, technology management, and quality management are some of the topics will cover in operation management courses. Seeing that graduate-level operation management courses are offering, and research conduct in the areas of Logistics & Supply Chain Management, Enterprise Resource Planning, Reverse Logistics, E-Commerce, Services Management, Production Planning & Control, Project Management, and Design of Manufacturing Systems, among other areas of expertise.

Top Operations Management Courses for Bachelors in India

  1. Bachelors in Operations Management

This three-year graduate programme dividing into six semesters and includes progressive lessons in accounting, management, organisation, statistics for business, materials management, quality management, and information technology. Up to the present time the Bachelors of Business Administration in Operations Management is also recognises as the Bachelors of Business Administration in Operations Management.

Candidates for the BBA Operations Management programme need to  complete Class 10+2 from a recognised board with a minimum of 50 percent of their total marks in order to be considered for admission.

The admissions criteria for different colleges are different. Some colleges offer admission based on entrance tests, while others offer admission based on merit. Forthwith DU-JAT, GGSIPU CET(BBA), CUET, DSAT, SUAT, and other entrance exams are some of the tests that are conduct in the Institutes.

Colleges and universities that offer a Bachelor of Business Administration (Operations Management) degree include: Above all, Amity University, Sharda University, Manav Rachna University, Jain University, IFIM College, and others. Furthermore,the average annual price ranges from INR 5,000 to INR 5,00,000 LPA, depending on the level of service.

The topics covered in the course are primarily concerned with principles relating to supply chain management, production, and manufacturing operations. Now, participants in the BBA operations management programme learn the principles of supply chain management, from the beginning stages of manufacturing through the last level of distribution system management.

Outlines: Operations Management

The course study places a strong emphasis on preparing students to skill production and operations managers through hands-on experience. Those who complete a BBA in operations management degree can find work in manufacturing industries, production plants, logistics and supply chain companies, consultancies, retail companies, oil and gas companies, energy companies, e-commerce companies, and government organisations.

Many opportunities are available for graduates, including operations managers, plant managers, and plant supervisors, logistics and supply chain managers, and area operations managers, to name a few of the possibilities. Likewise, to say nothing of annual salaries typically range between INR 4,63,000 LPA and INR 7,10,000 LPA on a per-capita basis.

Candidates who pursue a BBA in operations management may also choose to enrol in a postgraduate degree in operations management, such as an MBA or a Postgraduate Diploma in Operations Management.

List of Top Bachelors in Operations Management Colleges in India

College Name Affiliated University Cut Off
IFIM College Bangalore-University Entrance + Merit
Doon Business School HNB Garhwal University Merit + Entrance
Amity University Amity University Entrance + Merit
Sharda University Sharda University Merit + Entrance
Manav Rachna University Manav Rachna University Entrance + Merit
Jain University Jain University Merit + Entrance

Average Fees for Bachelors in Operations Management:INR 50K – INR 3 Lakhs

Admission Criteria for Bachelors in Operations Management:Entrance + Merit

Types of Jobs after Bachelors in Operations Management:

  • Product Manager
  • Logistics and Supply chain Managers
  • Moreover, Plant Supervisor
  • Area Operations Manager
  • Operations Manager

Average Placements after Bachelors in Operations Management:INR 2 Lakhs – INR 8 Lakhs

Top Operations Management Courses for Masters in India

  1. Masters in Operational Management

Operational Management MBA programmes are a specialisation within the MBA programme. Business Administration with a concentration in Operations Management is a two-year management programme that focuses on the planning, organising, and supervising the launch of new products or services.

With the advent of e-commerce, MBA Operations Management is becoming increasingly significant in the business world. High manufacturing capabilities, as well as the requirement to distribute all products throughout the world, present excellent opportunities for MBA Operations Management students.Seeing that the admissions process for an MBA in operations management is comparable to that of other MBA specialties. With this intention, the studentsneed to pass MBA admission examinations such as the CAT, MAT, and GMAT, and they will assign to universities on the basis of their performance on these exams.

Working professionals with 2-5 years of work experience can pursue an executive MBA in operations management from one of the IIMs to update their abilities and get a competitive advantage in the workplace. On the other hand, MBA Operations Management Jobs such as Operations Executive, Area Operations Manager, and Operational Research Analyst are some of the most sought-after positions after graduating from MBA operations management programmes, with an average compensation of INR 7.12 lakhs per annum.


There are a variety of reasons to study operations management, all of which will assist you in establishing a successful career. Moreover, Take a look at them in the sections below.

  • Productivity is one of the most important things, and one should pursue a profession in operations management in order to achieve it. Seeing that operations management is responsible for ensuring that people are properly in time to available resources in order to get the best possible outcome. One of the maximum effective methods of ensuring productivity is through operations management.
  • A competitive compensation is one of the most appealing characteristics of a profession in operations management. The payscale estimates an operations manager’s yearly salary in India at 7,63,559 INR (USD 1,050). However, MBA Marketing makes INR 67,95,45, while MBA Human Resources makes INR 69,41,74.
  • Working in operations and management gives you the freedom to switch jobs and industries whenever you want. Consequently, completing an MBA in operations and management will necessitate a thorough understanding of everything from raw material acquisition through manufacturing and delivery to your various clients.
  • Operational management, in addition to giving several prospects, is a well-secured position with a plentiful supply of opportunities. Every firm is in need of a specific employee who will be able to simplify their operations, ultimately resulting in the highest possible profit margin.
  • The dream of working for one of the world’s most prominent companies is sharingwith many. If you have an MBA in operations management, you also work for some of the most prominent companies in the world, such as Amazon, Deloitte, or Apple, among others.

List of Top Masters in Operational Management Colleges in India

College Name Affiliated University Cut Off/Merit Based
IIT Madras, Chennai Entrance + Merit
SIMS Pune Merit + Entrance
PUMBA Pune Entrance + Merit
RGU Guwahati Merit + Entrance

Average Fees for Masters in Operational Management:INR 70K – INR 6 Lakhs

Admission Criteria for Masters in Operational Management:Entrance + Merit

Types of Jobs after Masters in Operational Management:

  • Operations Manager
  • Supply Chain Program Manager
  • Likewise, general Operations Manager
  • Business Analyst
  • Next, Human Resource Manager
  • Data Analyst
  • Logistics manager
  • Then, Area Operations Manager
  • Quality Manager
  • Furthermore, Quality Manager
  • Also, Human Resource Head

Average Placements after Masters in Operational Management:INR 3 Lakhs – INR 15 Lakhs

Ph.D. in Operations Management

It is a research-based doctoral programme that deals with managing and controlling operations and production processes in an organisation. PhD Operation Management is an English-taught research-based doctorate in Operation Management. Popular among managers, it offers a diverse range of job opportunities in reputed global firms, corporate houses, and manufacturing sector organisations

Candidates for PhD Operation Management essentially complete an MBA/PGPM or PGDM programme in Operation Management with an aggregate score of at least 55 percent in order to consider. Hence, some institutions consider candidates’ job experience while deciding whether or not to admit them to PhD Operation Management programmes. Admission to this programme is typically certainon the basis of the results of an entrance exam, which is then follow through a personal interview. Before final acceptance to PhD Operation Management, students from top colleges perhaps require to undergo a Writing Ability Test.

In general, the PhD Operation Management course organizes into two parts: coursework and a research programme. The syllabus for this course typically covers areas such as Research Methodology and Communication Skills, among other things. With this intention the course will essentially complete in three years at the very least, though it perhaps extend too to five years if the study requires it to be so. PhD Operation Management programmes are offeringin a number of prestigious management schools, including the IIMs and IITs.


In India, the average annual fee for a PhD in Operations Management is approximately INR 1,50,000. Generally speaking, the lowest annual rates are around INR 10,000, while the highest annual prices can reach as high as INR 3,000,000.

Graduates will be qualified to work as professors and lecturers in colleges and universities, or as employees in reputable corporations, upon completion of the PhD Operation Management programme. Typical job profiles provided to these applicants include Operations Manager, Operations Team Leader, Customer Services Manager, Service Delivery Manager, and other similar positions, among others. The average annual compensation granted to PhD candidates in Operation Management is around INR 7,00,000 per annum on an annual basis. In contrast to this, incomes improve with experience and can reach INR 10,00,000 per annum in most cases.

Candidate can pursue more study in the field of operation management after completing their PhD in operation management and earning a Doctor of Management degree. With this intention theyalso pursue progressive research at well-known overseas institutions of higher learning.

How to apply for PhD Operation Management?

The following section describes the overall admissions process for the PhD Operation Management programme.

The application process: Candidates will require to submit separate applications for both colleges and entrance examinations. On their respective websites, the universities typically make the applications available for download.

PhD Operation Management Admission Tests: The majority of PhD Operation Management entrance exams administer online. In most cases, the admission cards release 10 days prior to the examination. Afterwards Examine the results, cutoffs, and final merit lists the results of the entrance exam will be announcingthru the organisation that organizes it. Also,depending on the findings, institutions will release cutoff marks and merit lists, which will be based on the results.

Personal Interview and Document Verification: Those shortlisted for Personal Interview and Document Verification. So, if the interview panel will impress, the candidates will require to submit supporting paperwork for verification.

Enrollment: If the candidate confirms to be eligible after the document verification process, he or she will grant admission to the course in question.

Colleges/Universities offering Ph.D. in Operations Management

College Name Affiliated University Eligibility
Loyola Institute of Business Administration LIBA Entrance + Merit
IFMR Graduate School of Business Krea University Merit + Entrance
Gitam Institute of Management Entrance + Merit
Sharda University Sharda University Merit + Entrance
Jaypee Business School Entrance + Merit
Indian Institute of Management Merit + Entrance

Average Fees for Ph.D. in Operations Management: INR 11K – INR 2 Lakhs

Admission Criteria for Ph.D. in Operations Management:Entrance + Merit

Average Placements after Ph.D. in Operations Management:INR 3 Lakhs – INR 30 Lakhs

What to do after Ph.D. in Operations Management?

After earning their PhD in Operational Management, applicants might choose to work or continue their research careers. The many future scope choices will describe in greater detail below.

  • The candidates will be able to conduct additional research in the chosen field. A candidate may choose to pursue a Doctor of Management degree after conducting additional research in this area.
  • Candidates may also choose to become independent researchers and publish their own insights and research papers in the field of Operation Management.
  • They may also choose to start their own organisation or company.
  • Candidates may choose to become Professors and Lecturers in various management colleges and universities. Candidates can also pursue further studies in this field at prestigious universities throughout the world.

Operations Management Job Roles & Levels in India

Successful applicants will be eligible to work as Professors and lecturers in colleges and universities after receiving their PhDs, or they will be qualified to work in reputable multinational corporations, corporate houses, and manufacturing sector companies. With this intention the key job profiles for these applicants, as well as the wage drifts for these people, lists are as below.

Operations Manager: Beginner, Mid-Experienced & Highly Experienced

In a company, the Activities Manager is responsible for overseeing all of the company’s operations. The manager is sometimes also in charge of the organization’s production process and manufacturing activities, which can be quite demanding.

Average Salary for Beginners: Rs.2 LPA to 4 LPA

Likewise, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Operations Team Leader: Beginner, Mid-Experienced & Highly Experienced

The Operations Team Lead is responsible for guiding and supervising the teams involved in Operation Management. They are also in charge of coordinating the actions of the Operation Management department with the higher authorities.

Average Salary for Beginners: Rs.2 LPA to 4 LPA

Specifically, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Senior Operations Manager: Beginner, Mid-Experienced & Highly Experienced

The senior operations manager is in charge of overseeing the numerous operations teams, as well as the junior operations managers that report to him and work under him.

Average Salary for Beginners: Rs.2 LPA to 4 LPA

In particular, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Assistant Customer Service Manager: Beginner, Mid-Experienced & Highly Experienced

In a company, the Assistant Customer Services Manager is responsible for the services accessible to the company’s customers. They are also in charge of ensuring that the quality of the services certain remains high.Here are certain Operations Management Salary below:

Average Salary for Beginners: Rs.2 LPA to 4 LPA

Likewise, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Service Delivery Manager: Beginner, Mid-Experienced & Highly Experienced

The service delivery manager is responsible for ensuring that proper and high-quality services deliver to the organization’s clients at the appropriate time.

Average Salary for Beginners: Rs.2 LPA to 4 LPA

Next, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Assistant Operations Manager: Beginner, Mid-Experienced & Highly Experienced

The Assistant Operations Manager aids the operations manager in the day-to-day management of the organization’s operations and operations management.

Average Salary for Beginners: Rs.2 LPA to 4 LPA

Thereafter, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Production Manager: Beginner, Mid-Experienced & Highly Experienced

The Production Manager is in charge of coordinating production activities and ensuring proper input-output flow.

Average Salary for Beginners: Rs.2 LPA to 4 LPA

Next, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Retail Store Manager: Beginner, Mid-Experienced & Highly Experienced

The retail store manager is responsible for overseeing all aspects of the store’s operations and ensuring that footfall and net profit continue to grow.

Average Salary for Beginners: Rs.2 LPA to 4 LPA

Then, Average Salary for Mid-Experienced: Rs.4 LPA to 10 LPA

Average Salary for Highly Experienced: Rs. 10 LPA to 20 LPA

Frequently Asked Questions About Operations Management in India

What is the best course for Operations Management?

There are Bachelors, Masters and PhD courses available for operations Management. Along with this, some certificate courses are also available.

What is operations management course?

Each of the areas covered in the course provides the applicant with a comprehensive overview of the many components of the course. Also, the topics accessible are designing to provide the candidate with in-depth knowledge of how operations management functions.

Some of the subjects covered include:

  • Operations Management
  • Operations Strategy
  • Moreover, Demand and Business Forecasting
  • Total Quality Management
  • Also, Business Process Modelling

The subjects covered by the Diploma are as follows:

  • Managerial Economics
  • Marketing Management
  • Operations Management
  • Entrepreneurship Development
  • Last, Seminar

What to study to become a Operations Manager?

The Operations Management course design to provide students with a thorough understanding of the topics will cover in the course. With this intention the pupils are certain confidence in their ability to handle the many functions of the organisation, as well.

In this field, there is a diverse range of employment prospects. A business concept, operations, and management will cover in this course. After completing this course, candidate will have the opportunity to pursue job options such as:

  • Firstly, Construction
  • Secondly, Hospitality
  • Thirdly, Manufacturing and Retail
  • Next, E-Commerce
  • Warehousing
  • Inventory
  • ICICI Lombard
  • Moreover, Flipkart
  • Amazon
  • Furthermore, Myntra

Candidates will hire for positions with job descriptions such as:

  • Operations Manager
  • Consultant
  • Then, Executive
  • Next, Inventory Control Manager
  • Logistics Manager

As a result, the training assists students in developing their abilities while also increasing their self-assurance. As a result, candidates will hire for a variety of work positions, and there are a large number of recruiters in the field of Operations Management as well.

Is operations management a good degree?

Business students are particularly attentive in the topic of operations management. After you graduate with a degree in this discipline, you will be a highly flexible professional with the ability to work in a wide range of fields and industries. However, a bachelor’s degree is almost always essential for jobs in operations management.

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List of Universities offering Operations Management
List of Universities