First impressions count. Make onboarding easy, helpful, and engaging to reduce early churn.
Use data to send relevant content, offers, and reminders tailored to each subscriber’s behaviour.
Go beyond the core offer. Surprise users with bonus features, useful content, or exclusive perks.
Regularly collect customer feedback and show them you’re listening by making visible improvements.
Send thoughtful emails, updates, and support—not just promotional blasts. Be a partner, not a seller.
Loyal customers refer others, spend more, and stick around. Focus on relationships, not transactions.