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August 18, 2020
Voice of an EA – Satyam Khard
August 27, 2020

At Chegg, Expert Answerers (EAs) have always been an important part of the system. We encourage them to put forward their experiences and feedback.

Vipul Priyank joined Chegg in late September 2016 and has answered more than 3000 questions ever since. He has carved a niche amongst the top performers in Operations Management and has been able to maintain this position consistently. He has proved himself to be an excellent contributor and he wishes to do the same in the future as well. He not only answers a sizable number of questions but also maintains the highest standard of quality in his answers. We invited him to Delhi Expert Meet, 2018 and recognized the dedication and hard work that he puts on the Chegg Q&A board. We are proud to have him on our EA team.

Here is an excerpt from an interview with him wherein he recounted his experience at the Meet and his journey with Chegg.  It was great to get a first-hand account from an EA like Vipul Priyank, who has never backed down from giving his best and is always ready to do more. 

Q. How excited are you to be here with us today?
I was very happy to hear that I am an invitee for the Delhi Meet and was super excited to be there. I love answering on the Chegg Q&A Board, I was charged up to meet my coordinators and fellow Cheggers at the meet.

Q. That’s great! Tell us something about your experience with Chegg so far.
I have been happily associated with Chegg for almost two years now and my time here has been full of ups and downs. There have been days when I would sit with my laptop at a stretch for hours, researching and answering on the Chegg Q&A Board. High question volume days are my favourite as I get to earn and learn the most on those days.

Q. Interesting! Tell us how Chegg helped you in your life.
Chegg has become an integral part of my life. It has taught me the value of time and knowledge. Before joining Chegg, the quote, “knowledge increases by sharing, but not by saving”, was just a random combination of words for me, but now this saying is a value I consider very important and try to live by it. Answering on the Chegg Q&A Board has enabled me to utilize whatever little knowledge and experience I have in helping students.

Q. What are the few things you keep in mind while answering questions?
Of course, my aim is to provide quality answers to students. For any question, I first analyze if the question falls in my area of expertise. If it doesn’t, I usually tend to skip such questions as I don’t want to submit incorrect or incomplete answers. If a question is against Chegg guidelines, I simply don’t answer it and skip it with a valid reason. Once I am determined that I am going to answer a question, I take my time to research the answer, if required, and then provide a helpful solution to the student. I ensure that the answer covers all the necessary information. Apart from that, I double-check the content and correct grammatical errors before submitting any answer.

Q. How many questions do you manage to solve in a day?
The number of questions to answer in a day is obviously not fixed, as it varies as per the flow of questions and the time available to me during the day; but on an average, I manage to answer anywhere between seven to ten questions in a day. During high volume days, the number is much higher.

Q. What are the types of questions you usually seek to answer?
I seek to answer questions that are based on and can be answered through my skillset, knowledge, experience, and which enquire about my views or opinions as an expert.

Q. Tell us something about your education.
I obtained my B. Com Degree from Patna University. Post that, I pursued MBA, majoring in Marketing from the Institute of Management Studies and Research, Mumbai University.

Q. What is the one fact about working at Chegg that fascinates you.
The most fascinating part about working with Chegg has always been the fact that I am my own boss, I can work whenever I wish to. An added advantage is that it also pays well. I am easily able to earn more than any 9 to 5 job can offer at my level.

Q. If you are given a chance, would you like to become a full-time employee at Chegg?
Definitely. I would happily love to grab such an opportunity! It would be a matter of pride for me to be associated with a brand like Chegg. Having said that, I have been a part of the corporate world for a while now and apart from money, the one thing I really look for in a company is decent work culture. I know by my regular interaction with my coordinators and from the Delhi Meet that the Chegg Team has a chirpy work environment, something I always look forward to.

Q. Seeing your love for Chegg, it’s time you tell me about your best Chegg Moment!
I have experienced a lot of great moments with Chegg, but if I must quote one, the best feeling while working for Chegg was when I hit my highest number of questions in the month of April and received the payment for those answers.

I must mention that it was a very special paycheck for me as that month my mother was ill, and I was able to make use of the extra income. I am glad that in the form of Chegg, I have a means of income that makes me financially independent without any targets and conditions.