Voice of an EA – Usha Rani
August 12, 2020
August 12, 2020
Q. How were you introduced to Chegg?
One fine day, after completing my graduation in Chemical Engineering from Gayatri Vidya Parishad, I got a call from my aunt. She told me about Chegg and motivated me to apply for a job at Chegg. She explained that my nature of work would be to teach international students online and help them solve subject-related problems. To my surprise, I qualified in the test and started working on the Chegg Question and Answer Board as an Expert Answerer.

Q. What was going on in your mind – when you joined Chegg?
Initially, I was a bit apprehensive of this opportunity, mainly because it was FREELANCE and because it was an ONLINE JOB. Even my uncle had his own suspicions about online jobs. After all, isn’t it difficult to trust something that you’ve never even seen or heard about? But after I started working for Chegg, I totally loved it. Later, I went to my uncle and explained him about my role at Chegg. Today, he is proud of me.
Initially, it was very challenging for me to solve problems daily on the Chegg Q&A board.  But after two months, I was amazed at the results. I couldn’t believe that I had solved these many problems. It was totally an amazing experience for me.

Q. How do you see yourself improve after joining Chegg?
I started believing in myself and that really is a significant improvement in me. I am proud of myself because I can teach and share my knowledge with international students.  Before joining Chegg, Since I could not find a job, I had started feeling that I was good for nothing. People used to judge me saying – she is intelligent but she is not wise enough.  But when I started working for Chegg, I became a totally different person. My outlook towards life changed – for good. I am thankful to Chegg for restoring my faith and self-confidence. Now, people say that she is wise and she knows what she is doing. They kind of respect me for that.

Q. As a teaching enthusiast, what steps do you take to ensure that the students get the best answer?
While reading the question, I try to analysis the level of knowledge the student has on the subject. If the question is too simple and basic, I understand that the student needs help from the basics. Then I would start explaining the answer from the basics. If the question is of a high level, my answer would be of a high level. I ensure that the answer is accurate, complete, and clear.
I try to answer according to the question asked and meet the expectations of the student. I deliver all necessary points for the question asked. I address the key points first and then give some extra information, if needed. These parameters make the answer beneficial to the student. Many students have given fabulous comments thanking me for the helpful answers.

Q. Cite a challenging moment.
Recently, I encountered a question related to Polymer Chemistry. It was deep and I felt it was like a mountain for me, but then, I started reading about polymers and later I tried to attempt that problem. Finally, I did solve the problem and I got good comments from the student. He said, “This is the right way to solve the problem – You explained it very well, thank you.” I said WOW! It boosted my confidence levels.
Thermodynamics is the heart of Chemical Engineering and is a challenging subject. The problems are quite tough. When I refer different books, I see each author explaining a topic is his/her own way. There are a lot of theories in thermodynamics and they are quite confusing to the students. I solved many problems in thermodynamics, and helped a lot of students when they got stuck.

Q. Tell us something about your personal life?
I completed my schooling from Saint Francis De Sales School and all my education was from Vizag. I do read a lot of books and I love cooking. I have nice friends and I hang out with them during the weekends. They support me in whatever I do.
I’m also planning trips to visit many countries – starting from Eastern Europe. I plan to begin with a low budget tours and then visit all the beautiful places around the world.
Wherever I go, I will not leave Chegg. My love for Chemistry is so high that I don’t want to leave it.  I am thankful that Chegg has been a great platform for me to grow. It couldn’t get any better.

Q. Share a memorable moment.
It was in November 2016, I wanted to have a blast for Christmas and I wanted to gift my parents and cousins. So, I really answered a lot of questions and earned a sizeable amount. I spent all of it on buying expensive gifts. It was my dream to buy expensive gifts for my family members. This made my dad and mom proud and happy. It has been a wonderful journey so far and I am glad that I could reach this far at Chegg.

Q. Have you introduced anyone to Chegg?
I did introduce two of my friends. One of them is quite well-off, but wants to lead an independent life. To grow up in life, one should learn to be independent, right? So, she was in search for a right job and I introduced her to Chegg. Initially, she thought that Chegg was some online freelancing job and wasn’t expecting much.
Then I shared all my experiences in Chegg with her and even revealed my pay check. I told her that Chegg is helping me to live my dream life and that I am planning to buy a car this year. She joined Chegg the next week.
Q. Working from home is a good opportunity, but you need know how to manage yourself. How do you keep yourself disciplined?
Discipline is something which we must inculcate, lest we go off tangent. My dad is an ex-serviceman. He was a soldier in the Indian army.  He raised us with that discipline. He wants everything to be perfect. From the time we wake up to the time we sleep, he wants everything to be in good order.  After joining Chegg, he found that I immersed myself in answering and was skipping my meals. He asked me to get my priorities in order and told me to take care of myself. Smiles!

Q. Suppose Chegg gives you a fulltime opportunity, would you avail?
Definitely! Why would I leave that opportunity? I would love to join.