Quality Champion – March 2020
August 12, 2020
Voice of an EA – Kamolika Mukherjee
August 12, 2020
Q. How did your journey with Chegg begin?
Well, I was introduced to Chegg by one of my relatives. I took the test and qualified myself for the role of an expert answerer. I am thankful to my relative who showed me the path to Chegg.I was highly excited on being selected. I did an extensive research about Chegg. I went through the portal, and I found it very interesting. I understood that Chegg is a US based company, and that they hire subject experts in India to answer questions on the Chegg Question & Answer Board to help students globally. Without further delay, I started solving questions.Deep inside, I was a bit apprehensive because when I went through the whole contract, I understood that Chegg demands high quality from the experts and, I didn’t know how I would be rated.I visited the Chegg office in Vizag to clear my doubts. The expert management team was so nice to me and they clarified all my doubts. After the first month, I was paid for my work I was ecstatic. I finally realized that Chegg is real. I understood that if I answer questions according to the guidelines, I will be paid for it. Hurray!

Q. What was so fascinating about working for Chegg?
 I love working as an Expert Answerer on the Chegg Question & Answer Board and I am not looking for anything other than Chegg, because it is so convenient. I can work at any time with less pressure. I am not bound by the regular eight-hour job and there is none to boss over me.

Q. How many questions do you manage to solve in a day?
Initially, it was not very intense as I began very slow. But with time, the count of questions I solved gradually increased. On an average, I solve about 350 questions a month. My highest count was 380 questions in a month, for which I earned a sizable amount.

Q. Tell us something about your education?
I am from Visakhapatnam. I studied in Timpany School. I did my bachelor’s degree in Mass Media, Literature and Psychology from St. Joseph’s college for Women and I graduated in 2013. The next two years, I did my Master’s in Psychology from AU. I also appeared for the National Eligibility Test (NET). All the while, I was also volunteering at Sankalp – an organization for special children. I love getting involved into social activities and that’s also one of the reasons why I chose Psychology.

Q. What else do you enjoy doing apart from answering on the Chegg Q&A board?
In my free time, I bake cakes – to the extent that I came up with a business-project called – A Baking Room. On a small scale, I took orders and sold my cakes. I haven’t started advertising the project – I want to take it slow. However, I also bake a lot of cakes for my family and friends.I started it off well, but then I got back to Chegg because at that time the question volume was high, and I wanted to fully concentrate on answering. But whatever, I want to eventually set up a baking room.

Q. What inspired you to start baking cakes?
I started baking when I was very young. When I was eleven years old, I saw a brownie recipe in the Deccan Chronicle. I vividly remember that I told my mother that I want to bake. I took her help and it turned out very well. From then on, I continued to bake over the years. From good, I became better, and from better, I became decent and now I call myself a professional baker.

Share your experience with the Chegg Question & Answer Board?
Chegg is a global platform and I get to answer a wide variety of questions related to Psychology. I receive questions from every facet of psychology – criminal psychology, child psychology, clinical psychology, counseling, and even sociology. I am also being benefited as I expand my knowledge answering all these questions.
At the end of the day, my agenda is to help students. When I am unsure of the answer, I do not attempt the question. I focus more on quality rather than quantity. I am proud to say that I have received a satisfactory score on my quality.I receive very interesting questions related to Psychology that test my ability as a teacher to explain to the students. I do thorough research before explaining the answers in a language that is understandable to a student.

As a Psychologist, we guess you can read the mind of a student – what do you think is the best method of teaching?
Psychology is nothing but understanding human behavior. The method I follow today is what I learned from my school teachers. My teachers read my mind very well. I was an average student in school, but I am what I am today because of my teachers. Some concepts etched in my mind so well and I remember them at my fingertips. Their manner of teaching was class apart.They used simple language to reduce complexities. They used real-life situations to apply the concepts and that helped me to remember it better. Similarly, that’s what I implement while I teach to Chegg students.

Cite a memorable moment.
There was a question related to Freud’s Psychosexual Stages of Development. It was a basic question, but it took some guts to explain it to the student. I explained each stage and used a lot of real time examples. I was so satisfied after answering. I also received very good review from the student and that was quite memorable.

Cite a challenging moment.
Once I received a question related to Criminal Psychology. Criminal psychology has law involved in it and it also focuses a lot on Obsessive Compulsive Disorder. Obsessions are the thoughts, and compulsions are the actions that the criminals keep repeating.There was a criminal case study where a criminal repeatedly commits the same crime. The question was to identify where the criminal hid the knife with which he used to kill a person. I did a lot of research, applied my knowledge, and finally answered the question. There was a lot of thought process that was involved. It was challenging, but I managed to crack it.

Please share something from your personal life.
I live with my parents and I am a Punjabi. I have an older brother who works for the Merchant Navy. My mother is a homemaker and my father, a business man. I work from home eight hours a day. Earlier, I used to work during the mornings. But now, I prefer working in the nights. This is my only job and I am loving it! In the evenings, I work out or catch up with a friend. I spend most of my money on luxury trips to explore various parts of India with my friends. I visited places like Mahabalipuram, Puducherry, etc.

With your knowledge in Psychology, have you ever helped anyone come out of depression?
Yes, I helped some of my friends. Depressed people need a listening ear. I lent my ears to my friends in need. I make it known to them that I am just a phone call away. After I listen to them, they look very happy.

Did Chegg answering help you become a better Psychologist?
Majority of the Psychology questions are rooted in the Diagnostic and Statistical Manual of Mental Disorders (DSM). When I read a question, I refer to the theoretical concepts and explain with a help of a real-time example. Thus, Chegg has helped me with all key concepts of psychology, and thus expand my knowledge.

Have you introduced anyone to Chegg?
I introduced a friend to Chegg and she answers questions related to computer science on the Chegg Q&A Board.

If Chegg gives you full-time opportunity, would you avail?
Yes, definitely. When I visited Chegg office in Vizag for the first time, I felt a happy vibe being amid these masterminds. I said to myself that if I were given a full-time opportunity, I would never let that go.