Voice of an EA – Deepak

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Q. How are you introduced to Chegg?

I am Deepak and I am a graduate in Mechanical Engineering. I heard of Chegg from my sister, who is an active Expert Answerer (EA) on the Chegg Question and Answer (Q&A) board. Just like any fresher out of college, I was seeking for a job in my core sector. My sister knows very well about my subject knowledge and she felt that Chegg is the right opportunity for me. Having been working as an EA for very long, my sister knows the value of working for Chegg. She influenced me to opt for Chegg. I am greatly indebted to her for introducing me to this phenomenal role of an Expert Answerer. I gain a lot of satisfaction from the work.

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Q. What else do you do apart from Chegg?

Apart from working for Chegg, I prepare for competitive exams like the Staff Selection Commission and the Railway Recruitment Board exams. My goal is to secure a job in the government sector. Some of my contemporaries opted for software related jobs, but it isn’t my area of interest. I will not give up until I secure a public-sector job.

Usually, competitive exams are held during the last week of a month. Whenever I have to appear for an exam, I try to answer more number of questions on the Chegg Q&A board in the first week itself, so that I do not fall behind my set target for the month. I dedicate myself to exam preparation during the last week.

Q. Describe your work experience with Chegg?

It took a while for me to understand the difference between writing an answer in a test and writing an answer for a student on the Chegg Q&A board. Here, I need to break the answer into logical steps and then explain each step to the student. I got adapted to this style of answering very soon.

Being a fresher, I can read the mind of a student and can anticipate the kind of questions that arise in a student’s mind. I try to elaborate as much as possible. I avoid shortcuts in answering as they confuse the student. My goal is to explain the methodology to help the student answer other related questions on his own.

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Q. Cite a memorable moment.

It was in October last year, I answered the highest number of questions, and earned the highest amount. The more I work, the more I am paid, and this is the best part of working for Chegg.

Q. Have you ever introduced anyone to Chegg?

I have introduced many of my friends/classmates to Chegg. They, in turn, have introduced their friends to Chegg. I can proudly say that all of them are actively working as Expert Answerers for Chegg.

Q. Narrate your daily routine.

My day begins at 4AM. I sip coffee and start answering questions on the Chegg Q&A board. I continue to answer questions till mid-day. On an average, I take an hour to answer a question on the Chegg Q&A board. I take breaks for recreation and regularly work-out for rejuvenation. In the evening, I hang-out with friends to break the monotony and add freshness to life. From 7PM, I again answer some questions before calling it a day. Every Sunday and Wednesday, we play cricket. Parallelly, I prepare for competitive exams.

Q. Cite something about your family?

My father worked for Shipyard and has now retired. I get to spend time with my parents and help them. I have two elder sisters. The eldest one lives with her husband in Orissa and the second one lives in Mumbai.

I give my salary to my mother and she runs the home. I only bought a cellphone with my earnings. I hold it precious as I bought it with my hard-earned money. I also celebrate my friends’ birthdays.

Initially, my parents were curious to know about my source of income. They weren’t aware about the online jobs. When I explained them about the nature of job at Chegg, they felt happy that I am working for such a big company and are proud to see me as a breadwinner.

We used to live in a colony which wasn’t very conducive to work from home. After my father’s retirement, we moved to a peaceful environment so that I can concentrate more on the Chegg Q&A Board.

Q. How did Chegg help you improve?

As I help students and answer questions that baffle them the most, I see in me a tremendous growth in my confidence on the subject. I gained knowledge in subjects like Engineering Thermodynamics, Engineering Mechanics, and Fluid Mechanics. I would not let go unanswered any question related to these subjects. I learned to develop shortcuts to solve the questions, which is eventually helping me in my competitive exams. Answering on the Chegg Q&A board also helped me improve my writing skill, typing skill, comprehension ability, and analytical thinking.

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Q. Cite a Challenging moment.

It was during a season, I was bombarded with a bunch of tough questions. They were quite time-taking. I could answer a less number of questions during that period. Nevertheless, the responses I received from the students were amazing. The comments were very pleasing and encouraging. They thanked me for helping them crack such tough questions.

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Q. Why do you think that working for Chegg is truly satisfying?

Chegg helps me apply the subject knowledge that I gained in my college. Being an Expert Answerer at Chegg is a noble profession and it gives me immense satisfaction at the end of the day. Thanks to Chegg!!!

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